FAQs
Orders Processing time
10 business days
Cancellations:
within 24 hours of purchase
Expedited shipping:
available after processing Hair
Does it shrink?
Yes — that’s healthy texture, not damage.
Will it lose length?
No.Shrinkage isn’t loss
Can I color it?
Yes, professionally recommended.
Can I use heat?
Yes, with heat protectant and moderate temperatures.
Bundles needed
12–18” = 2–3 /20–24” = 3 / 26–30” = 4
Is every bundle identical?
No — natural hair means naturalvariation.
Do you ship internationally?
Yes! We ship worldwide. International orders may be subject to customs duties or import taxes depending on your country's regulations. Every order includes tracking so you can monitor your shipment from dispatch to delivery.
What is your return policy?
Due to the nature of our products, all sales are final. However, if your order arrives with a manufacturing defect or quality issue, please contact us and we'll make it right.