Shipping Policy

Order Processing Time

• Orders are processed within 2-5 business days (excluding weekends and holidays).
  

Shipping Time & Delivery

• Standard shipping takes 5-7 business days (U.S.) and 7-14 business days (international).
• Express shipping options are available at checkout.
• CurlVana is not responsible for delays caused by the carrier, weather, or customs processing.

Lost, Stolen, or Delayed Packages

• Once an order is shipped, CurlVana is not responsible for lost, stolen, or delayed packages.
• Customers should contact the shipping carrier directly for assistance.

Incorrect Address Policy

• Customers must enter the correct shipping address at checkout.
• If an order is returned due to an incorrect address, the customer must pay additional shipping fees to resend the order.